Shipping policy

Shipping & Delivery Policy

This Shipping & Delivery Policy applies to all orders placed with [Business Name] within the United Kingdom. This policy does not affect your statutory rights under UK law.

1. Delivery Areas

We currently deliver to:

  • England

  • Scotland

  • Wales

  • Northern Ireland

Additional delivery locations may be added at our discretion.

2. Delivery Times

  • Estimated delivery times are provided at checkout and begin from the date of dispatch

  • Delivery times are estimates and not guaranteed

  • We are not responsible for delays caused by couriers, weather conditions, strikes, or other events beyond our reasonable control

If we are unable to deliver your order within 30 days, you are entitled to cancel the order and receive a full refund.

3. Shipping Costs

  • Delivery charges are clearly displayed at checkout before payment is completed

  • Any applicable delivery fees must be paid in full before dispatch

4. Dispatch

  • Orders are usually dispatched within 8 working days after payment confirmation

  • You will receive confirmation once your order has been dispatched

5. Failed or Missed Deliveries

If a delivery fails due to incorrect address details or absence at the delivery location:

  • Re-delivery may incur an additional charge

  • We are not responsible for delays caused by incorrect or incomplete customer information

6. Damaged or Lost Goods

Damaged items:

  • If your order arrives damaged, please notify us within 1 day of delivery

  • We may request photographic evidence

Lost items:

  • If an order is lost in transit, we will investigate with the courier

  • Where confirmed as lost, you will be entitled to a replacement or full refund

7. Responsibility for Goods

  • Goods remain our responsibility until they are delivered to you

  • Risk passes to you once the goods are delivered to the address provided

8. Delivery of Faulty Goods

If delivered goods are faulty, damaged, or not as described, your rights under the Consumer Rights Act 2015 apply. You may be entitled to a refund, repair, or replacement.