Terms of service

Terms of Service

These Terms of Service govern the provision of services by [Business Name]. By booking, purchasing, or using our services, you agree to these terms. Nothing in these terms affects your statutory rights under UK law.

1. Services

We provide services as described at the time of booking or purchase. All services will be carried out with reasonable care and skill, in accordance with the Consumer Rights Act 2015.

2. Pricing and Payment

All prices are stated in GBP (£) and include VAT where applicable
Payment is required in advance / at the time of booking / upon completion (select as applicable)
We reserve the right to correct pricing errors before confirming a booking

3. Cancellations and Rescheduling

Customer cancellations:

Cancellations made within 24 hours/days before the scheduled service may be eligible for a refund or reschedule
Cancellations outside this period may be non-refundable

Our cancellations:

If we cancel the service, you will receive a full refund or the option to reschedule

4. Refunds

You are entitled to a refund if:

The service is not carried out with reasonable care and skill
The service does not match what was agreed or advertised

Where a problem occurs, we will first offer to:

Re-perform the service, or
Provide a price reduction or refund where appropriate

Refunds will be issued using the original payment method unless otherwise agreed.

5. Customer Responsibilities

You agree to:

Provide accurate and complete information relevant to the service
Attend appointments on time
Cooperate reasonably to allow the service to be delivered properly

Failure to do so may affect our ability to provide the service and your eligibility for a refund.

6. Limitations

We are not responsible for:

Issues arising from inaccurate information provided by the customer
Delays or failures caused by events beyond our reasonable control

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

7. Complaints

If you are dissatisfied with a service, please contact us as soon as possible at:
[Business contact details]
We aim to resolve complaints promptly and fairly.